When and how can I pay for an On-demand Babysitting session?
The agency and the Sitter collect payment separately.
Archives: FAQs
Can I get to know my Sitter prior to the session?
Yes, in one of the following ways:
If I received an email letting me know that no Sitter was found to cover my request, will Extra Arms consider my request to be “pending” and alert me if something changes?
No, unfortunately our process requires that we consider a request closed if no cover is found within the first 48 working hours from receiving it. You are welcome to put the request through again at a slightly later date to see if there are any changes.
Can families interview multiple Sitters and choose between them?
No. We assign bookings to the first Sitter who comes back to us with availability. We know our team well, and trust all to provide great quality of care to children within their age range. If you would like to get to know your Sitter prior to or after confirming, please read below.
