Nanny or Babysitter?
A Babysitter is:
A carer who will look after a family’s children occasionally and for a few hours whilst the parents are away, for example on a night out, or during a doctor’s appointment. Your and your Babysitter/s will work together not on a fixed schedule, but depending on when you need them and they are available. Your family may need to get to know and work with a couple of Babysitters, because when hours are sporadic and spontaneous, it is very hard for one Sitter to pledge unwavering availability.
If you need a Babysitter, you are in the right place.
A Nanny is:
A carer that will commit to working with family mid to long term. Whether they look after the children ten of fifty-five hours a week, they will become an integral part of family life, building an emotional bond with the children built on the consistency of their presence. If you need a Nanny please follow this link: http://extra-arms.com/for-families-how-does-it-work/
REQUESTS WILL BE PROCESSED BETWEEN 09.00 AND 18.00 MONDAY TO FRIDAY.
WHILST WE WELCOME WEEKEND REQUESTS, THEY MUST BE SENT TO US DURING OUR WEEKDAY PROCESSING TIMES!
If you would like to request a Babysitter, you should:
1 Send an email to sitters(@)extra-arms.com with the following information:
Your full name
Your phone number
Your billing address (building number, street, post code)
The location on the babysitting (if different from billing address)
The date(s) on which you need your Sitter to work (dd.mm.yyyy)
End and start of shift times for each date (minimum 3h per shift)
Number of children in the Sitter’s care, and their ages (maximum 4 children per Sitter)
What language/s do your children need their Sitter to understand/speak?
Do the children suffer from illness, disability or severe allergies?
Do you have any pets?
Do you already know a Sitter on our team you wish to request?
Do you require an invoice from your Sitter?
2 Wait while we send a call out to our Sitters – KEEP AN EYE ON YOUR SPAM!
As soon as a Sitter accepts your request, we will put you in touch with them directly via email.
3 Share your address and phone number with your Sitter.
4 Pay your Sitter at the end of their shift.
5 Wait for Extra Arms’ email invoice, through which you can pay the handling fee.
6 Give us some feedback on your experience!
Terms and Conditions of service:
All our terms and conditions are decided through consensus reached during regular meetings of Extra Arms with the Sitters team.
Please note: requests need to be put through by answering all the questions in full each time, and must to contain specific shift times and dates. You are free to repeat-request a Sitter you already know, but they will not always be available for you, depending on their other commitments. Each new request must be made through Extra Arms.
Extra Arms does not discriminate based on gender, ethnicity, sexual orientation and religious affiliation. Expect Sitters to come in all colors, shapes and sizes! All Sitters you’ll meet have passed our vetting procedure and are deemed capable to the best of our knowledge.
Extra Arms charges a handling fee of 5 euros plus VAT per once-off babysittings, and 10% of the value of the shift plus VAT for longer babysittings.
Our Sitters charge 15 euros per hour. They will consider requests for a minimum of three hours up to a maximum of two weeks (10 working days) within Berlin. Some of our Sitters may need to charge VAT.
You will be expected to pay your Sitter for the full requested babysitting, even if you come home early, and compensate your Sitter for any extra time if you are delayed in 15 minute increments (if you were due to relieve your Sitter at 23.00 and you arrive at 23.10 you should pay an extra 15 minutes’ worth of the hourly rate). You should strive to avoid delays and keep your Sitter posted should there be any.
For Babysittings ending after 24.00 on weekdays, and after 1am on Fridays, Saturdays and Sundays the families will be required to provide the Sitter with the taxi fare home, or drive him/her home, provided the Sitter agrees.
If you need your Sitter to work on a “special” occasion, such as a public holiday, Christmas and New Year’s Eve, Halloween or St.Valentine’s day, you may need to make an higher than the usual 15 euros per hour rate. Your offer will be passed on to the Sitters and Extra Arms will mediate to ensure you reach an agreement that suits both parties.
We will attach a document detailing your revocation rights to the email that will put you in touch with your Sitter.
You should always inform your Sitter if you or your children are ill and/or contagious on the day of the shift. Your Sitter may choose not to go through with the booking in case if you or your children are ill.
Extra Arms cannot guarantee that we will fulfill every request.
We will share the email address you use to communicate with us with your Sitter as soon as he/she comes back with interest for your request.
Will not be responsible for the actions of third parties – Although Extra Arms requires carers to produce an up to date Pediatric First Aid Certificate and to submit a clear criminal record disclosure in order to take part in this service, you ultimately use the service at your own risk.
Do ask your Sitter to produce a valid piece of ID upon arrival, and check it against the CV he/she will have been asked to share with you in the email that Extra Arms sent to put you in touch.
Provide your Sitter with any and all information regarding the children and your home that he/she will need in order to keep everyone safe!
Ensure your Sitter has at least one, ideally two contact numbers for you, and/or the name/address of the location at which you will be spending the night. If there is a chance that you will be hard to get a hold of, provide your Sitter with the number of a next of kin, trusted friend or neighbor they can contact in case of an emergency.